Privacy Policy

Effective date: 24 October 2026

1. Introduction

Vitekni respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit our website, contact us or use our services.

Vitekni primarily serves businesses in the United States and may work with businesses and individuals worldwide. This policy applies to information collected through this website and, where relevant, information processed in connection with our business activities.

2. Vitekni as the controller

For information collected through this website, Vitekni is the organisation responsible for deciding why and how personal information is processed. When we provide services and process a client's customer, employee or patient information on that client's behalf, the client may be the controller and Vitekni may act as a processor or service provider under the client's instructions and our service agreement.

3. Information we collect

When you submit an enquiry, we may collect your name, email address, phone number, company, business location, selected service and message. Technical information such as IP address, browser, device, pages visited, referring website and request time may also be collected by our hosting and security infrastructure.

Please do not submit passwords, payment-card details, medical records or other sensitive information through the general contact form.

4. How we use information

We use information to respond to enquiries, understand business requirements, arrange consultations, provide requested services, maintain security, prevent spam and fraud, maintain business records, meet legal obligations and improve the website. By submitting an enquiry, you consent to receiving marketing emails about Vitekni's services, updates, offers, business insights and relevant announcements where permitted by law. You can unsubscribe at any time using the instructions in the email or by contacting us.

5. Information processed for clients

Our services may involve customer communications, business records, CRM information, reporting data or patient information. We process client information only according to authorised instructions, service agreements, confidentiality obligations and applicable legal requirements. Clients remain responsible for ensuring that information shared with us is lawfully collected and that our access is authorised.

6. Healthcare information

Medical Virtual Assistant services are administrative only. Clinical questions and care decisions remain with qualified healthcare professionals. We do not accept medical records through the general contact form. Where healthcare information is processed, work begins only after appropriate approvals, confidentiality arrangements and safeguards are in place. Depending on the client and location, this may include a HIPAA Business Associate Agreement, PIPEDA, GDPR or other applicable health-data and privacy requirements.

7. How we share information

We do not sell personal information collected through this website as a business practice. Information may be disclosed when authorised, needed to provide an agreed service, required by law, necessary to investigate misuse or transferred as part of a lawful business restructuring or asset transfer.

Cookies and similar technologies

Our website may use cookies or similar technologies for functionality, security, analytics or other purposes as features are added. Where applicable law requires consent for non-essential cookies, we will seek that consent. You can also manage cookies through your browser settings, although disabling certain cookies may affect functionality.

8. International data transfers

Information may be accessed or processed across national borders when Vitekni serves international clients. Where privacy laws regulate transfers, we will use the safeguards required by those laws.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Retention periods may vary by information type, enquiry, business relationship, client agreement and legal requirement. When information is no longer required, we take reasonable steps to delete it or dispose of it securely.

10. Data security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, alteration, disclosure and misuse. No electronic transmission or storage method can be guaranteed completely secure.

11. Security incidents

If we identify a suspected security incident involving personal information, we will assess it, take reasonable steps to contain and remediate it, keep appropriate records and provide notices to affected parties or authorities where required by applicable law or contract.

12. Marketing communications

You may unsubscribe from marketing emails at any time. Unsubscribing does not prevent essential communications about an enquiry, requested service or existing business relationship where those communications are otherwise permitted by law.

13. Your privacy rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy of your information, withdraw consent and complain to a relevant data-protection authority. Contact us through the details below to exercise an applicable right; we may need to verify your identity.

14. Third-party websites

Links to external websites are governed by those websites' own privacy practices. Review their policies before submitting information.

15. Children's privacy

The website and services are intended for businesses and adults. We do not knowingly seek personal information directly from children through the general contact form.

16. Contact us

Questions or privacy-rights requests may be sent to sujalkumar2915@gmail.com. Please do not send passwords, identity documents or sensitive information by ordinary email.